CareAR, A Xerox Company, provides a smart augmented reality support platform visually enabling your customer service, field service, and IT service staff to drive greater outcomes and experiences. Deflect costly dispatches and reduce time-sensitive resolutions through self-solve content and remote AR guidance while enhancing safety. Your customers, employees, and field staff now have the next generation support tool to deflect and reduce downtime fast.
CareAR provides enhanced augmented reality tools with immersive visual self-solve content, live video collaboration, screen sharing, and capturing pictures and video from support sessions into systems of record together as part of an end-to-end service management workflow, extending value to support teams.
Features
Multiparty: With CareARs multiparty feature, you can invite as many collaborators as you like to work together in a live, high definition, remote solve session.
Annotation Tools: With one of the industrys deepest AR toolboxes, CareAR users can annotate live video feeds as well as shared images, providing detailed visual guidance to quickly resolve problems.
Session Recording: Hosts can enable session recording to capture video, audio, and AR annotations for post-session playback. Great for critiquing new hires, creating audit artifacts, building up knowledge base content, and more.
Groups: For enterprises, organizing support teams into groups helps to better manage users and study team member performance. You can create groups based on job function, location, corporate organization, language spoken, skillset, or any other attribute. Reporting can be filtered based on group assignment.
Rich Analytics and Dashboards: Administrators, managers, and team leaders get deeper insights in how teams are successfully resolving field issues by using the detailed dashboards provided by CareARs admin portal.
KPI Builder: Instrument those Key Performance Indicators that matter to your organization using CareAR’s custom KPI builder. Get your customers perspective on how youre doing. Collect information in a structured manner for rapid feedback, rapid iteration.
True ROI: Using the data made available from CareAR, you can determine the ROI improvements in performance, increased dispatch deflection, reduced resolution times, reduced truck rolls/onsite visits, and improved first-time fix rates.